At Sockflair, we are committed to providing a smooth and reliable shipping experience for all our customers. Below are the details of our shipping policy:

1. Shipping Methods and Costs

  • Flat Shipping Rate: £7.95 for all orders under £70.
  • Free Shipping: Orders over £70 qualify for free shipping.

2. Processing Time

  • Orders are processed within 1-2 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed the next business day.

3. Delivery Times

  • Estimated delivery times vary depending on the destination and shipping method:
  • Standard Shipping: Typically delivered within 5-10 business days.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions or customs delays.

4. Shipping Destinations

  • We currently ship to the United States, Canada, Europe, and select international destinations.
  • If your location is not listed during checkout, please contact us at service@sockflair.com for assistance.

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor your package’s progress online.

6. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, unclaimed package, or refusal to pay duties and taxes, the customer will be responsible for additional shipping costs.

7. Duties and Taxes

  • For international orders, duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping cost.

8. Lost or Damaged Packages

  • While we strive to ensure safe delivery, we are not responsible for lost, stolen, or damaged packages. If your package is lost or arrives damaged, please contact the shipping carrier directly. However, feel free to email us at service@sockflair.com, and we will do our best to assist.

9. Changes to Your Order

  • If you need to update your shipping address or modify your order, please contact us at service@sockflair.com as soon as possible. Changes cannot be guaranteed once an order has been processed.

For further inquiries about shipping, please reach out to us at:
Sockflair
Email: service@sockflair.com
Address: 2A Charing Cross Road, London, England, WC2H 0HF